949-251-1366FAQ
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We’re Orange County’s favorite gold and silver buyer
GENERAL
The gold/silver ratio is the amount of silver it takes to buy one (1) troy ounce of gold. To find the gold/silver ratio, simply take the spot price of gold and divide it by the spot price of silver. Gold Spot / Silver Spot = Gold/Silver Ratio
A “presale” item is not currently in our vault. This is the result of the item being brand new or delayed from our distributor. In these cases, the expected ship date will be displayed on the product page. Please note, if a presale item is ordered along with other in-stock items, the entire order will be delayed until the presale item is ready to ship.
London Coin Galleries of Newport Beach 4533 Mac Arthur Blvd. Newport Beach, CA
At London Coin, we strive for 100% customer satisfaction. Items can be exchanged or returned within five (5) business days of delivery in accordance with our Market Loss Policy.
PAYMENTS
We accept the following money orders: Western Union money orders, bank-issued money orders, and US Postal Service money orders.
We can match your check to your order by matching the name on the check with the name on your order. If the names do not match, please contact us. Since checks are mailed to the bank and automatically deposited, we will make every effort to identify the order it’s linked to.
All checks are mailed directly to the bank and cannot be stopped. We recommend you place a stop payment on your check to prevent double payment for your order. In the event that your check is deposited and payment clears, we will issue a refund check within 5-8 business days of deposit.
We accept Visa, MasterCard, American Express, Discover, PayPal, PayPal Credit (formerly Bill Me Later), bank wires, paper checks, ACH, Google Pay, Apple Pay, bitcoin, bitcoin cash, Dogecoin and Ethereum. ”Paper checks” include personal checks, money orders, cashier’s checks, online bill pay, bank drafts, and traveler’s checks. We do not accept convenience checks or prepaid cards.
We use BitPay to process all Bitcoin orders. You can review the accepted wallets and payment protocol utilized by BitPay here. If your order totals over $3,000, you will be required to verify your identity. This one-time verification helps reduce payment risk for both you and BitPay merchants. You can find more information and acceptable documents for verification here.
We accept Bitcoin (BTC), Bitcoin Cash (BCH), Ethereum (ETH), Wrapped Bitcoin (WBTC), Dogecoin (DOGE), Litecoin (LTC), and 5 USD-pegged stable coins (GUSD, USDC, PAX, DAI, and BUSD).
Depending on the method of payment originally selected, you might be able to change your payment method to another, as long as your order status is still “Pending.” If the original method of payment was credit/debit card, PayPal, ACH, or bitcoin, we cannot switch payment methods. If the original payment method was bank wire, we can change it to paper check. If the original method of payment was paper check and the order total is $500 or more, we can switch it to bank wire. If the original payment method was paper check and the order total is $500 or less, we can change it to credit/debit card. Please be aware, the 4% discount does not apply to credit/debit card payments, so if you switch from paper check to credit/debit card, your order total will be 4% greater.
PRICING
We are required by law to collect sales tax on certain products in all states. Each state has its own sales tax laws. You may review the sales tax information for your state here. If other retailers are not charging sales tax per these laws, you are liable to pay the tax to the state.
The premiums on our products are based on the mint of origin, the complexity of the design, and the uniqueness of the product. Also, our selling price for a product is determined by the price for which we purchased that product. Some items cost us more to buy; in turn, those items will cost our customers more. Conversely, if a mint charges us less for an item, we pass those savings along to our customers.
Our prices are set by taking the current spot price plus a premium. The premiums on our products are based on the mint of origin, the complexity of the design, and the uniqueness of the product. Also, our selling price for a product is determined by the price for which we purchased that product. Some items cost us more to buy; in turn, those items will cost our customers more. Conversely, if a mint charges us less for an item, we pass those savings along to our customers.
The prices of precious metals are constantly fluctuating. As those prices go up and down, the prices of our products adjust accordingly. Since the market is always moving, product prices are subject to change at any time, even if they are already in your cart. Also keep in mind, you must first select your payment method in your shopping cart before the correct pricing is revealed. The default cart price is going to be the credit/debit card or PayPal price, which is the regular, non-discounted price. Because prices are not locked in until you click “Checkout Now,” the best way to be certain you have up-to-the-second pricing information is to refresh your cart. To do so, go to your shopping cart and either click the icon with the circular arrow at the top of your browser next to the address bar or hold down both the Control (Ctrl) and “R” keys at the same time. Once the page reloads, your cart will show the correct pricing as per the current market value.
The “as low as” price is the lowest possible price for a product. To purchase an item for the “as low as” price, customers must pay with one of the discounted payment methods. Also, because quantity discounts apply to most products, the “as low as” price usually pertains to bulk purchases. For example, unless the American Silver Eagle Coin is on sale, customers have to order at least 500 of them AND pay with paper check or bank wire to get the “as low as” price.
You will first need to obtain a reseller certificate from your state. You can do this by simply Google searching by your state. Once you have completed your state’s approved form, you will have to supply your Reseller Certificate to us. You can do this by emailing the form, including all pages front and back, to info@londoncoin.com. You will be notified when your form is applied to your account to start purchasing tax-free. We cannot retroactively remove taxes on already shipped orders.
There are many different spot services that dealers can choose to use. Since there isn’t a single spot service, prices may vary slightly from site-to-site. The spot price is determined by futures contracts. As the name suggests, these are contracts for delivery at a point in the future. However, when you purchase from us or another dealer, you do not want your item in several months, you want it as soon as possible. Therefore, we must determine a price for the current moment. This is done by taking the price set by the futures market and performing a time value of money calculation also known as an EFP (Exchange for Physical). There is no agreed-upon way to perform the time value of money calculation. Each company performs its own calculation based on their cost of money and other factors.
AFTER ORDERING
Rather than modify your current order, you would need to cancel your current order and place a new order. Keep in mind there may be market loss and/or cancellation fees if you cancel.
We can sometimes change shipping addresses on a case-by-case basis. If you need to change your shipping address, please call in and speak with a representative. We can never make address changes to a PayPal order.
For security purposes, we are not releasing tracking information to prevent your order from being rerouted to an unverified address. Please feel free to contact us to receive further updates regarding your order’s estimated time of arrival.
Refunds will be issued via BitPay in bitcoin at the USD rate at the time of refund. If your refund totals over $1,000, you will be required to verify your identity. This one-time verification helps reduce payment risk for both you and BitPay merchants. You can find more information and acceptable documents for verification here.
Your order was likely canceled due to the address you entered not matching your credit card billing address. Orders canceled due to address verification issues cannot be reinstated. You will need to place a new order with the corrected billing information. When reordering, we suggest you copy your address exactly as it appears on your credit card statement. Please note that if you wish to ship to a different address than your credit card billing address, you may contact us after your order is placed to change the address. Another alternative is to pay for your new order with a paper check, bank wire, or bitcoin. When using one of these payment methods, your billing and shipping addresses do not have to be the same.
It means your order was canceled because the risk prevention measures we use to verify credit/debit card payments indicated higher-than-average risks on your order. We employ these risk prevention measures for the protection of all our customers. If any funds were charged to your credit/debit card, they should be refunded within 48 hours of your order’s cancellation. We suggest using a paper check or bank wire if you would like to place another order. Once you have placed a successful order via paper check or bank wire, you will then be able to charge purchases to a credit/debit card.
It means your order was canceled because your check was returned when the account number provided at order placement couldn’t be tied to an actual account. “UTLA” stands for “unable to locate account.” This usually happens because there was a typo in the checking account number. It should not be a problem for you to order again.
The following is a breakdown of the refund process for each form of payment accepted by London Coin:
Credit Cards – We initiate a charge reversal and the funds are credited to your card within 1-3 business days.
Paper Check – We will process a refund check to be mailed to you 5-8 business days after the initial payment has been deposited.
Wire transfer – We initiate a wire reversal and the funds typically appear in your account on the same day or within 24 hours. In some cases, a paper check may be mailed instead.
eCheck/ACH – We will initiate a return ACH process to deposit funds back into your account within 5-8 business days of the original date of withdrawal to or deposit in our accounts.
PayPal – We initiate a charge reversal and the funds typically appear back in your PayPal account within 1-2 business days.
Cryptocurrency – We will issue a refund through BitPay that is deposited within 1-3 business days. Please note that cryptocurrency refunds are processed at the current rate per USD at the time the refund is issued.
For cryptocurrency returns, please keep in mind that refund amounts in excess of $1,000 will require verification of your identity. This is a one-time step that helps reduce payment risk for both individuals and BitPay merchants. You can learn about the verification process and what documents are acceptable here.
As per our Terms and Conditions, if you wish to make a return, you must contact our support team within five (5) business days of the delivery date.
Unfortunately, we cannot reinstate canceled orders. When an order is placed, we release the inventory and un-hedge the metal. Reinstating canceled orders can affect our inventory and hedging
BUYBACKS
We buy a majority of the more popular private and government-issued bullion coins and bars, as well as a large variety of collectible coins. For a better idea of what we purchase, the prices we pay, and the ability to sell to us online, please see our Sell to us Page.
Most orders are verified the same day they are received. However, during busier times this may take 1-3 business days to occur.
Yes, once an order is locked in and you have received a buyback number, those prices are guaranteed. If the market has moved against you at the time you want to cancel, market loss fees would then be charged to the credit card taken when the buyback order was placed.
We offer three payment options to pay out your buyback: ACH (electronic check), Bank wire, or paper check. There are no fees associated with paying you via ACH. Bank wires incur a $25 fee, and paper checks incur a $30 fee. These amounts would be deducted from the final total of your buyback.
Payment is typically issued in 1-3 business days from the time your items have been verified. It can take 1-2 weeks for a check to arrive if you choose that option.
Yes, the minimum amount to be able to sell to us is $1000.
SHIPPING
When you will receive your order depends primarily on three factors When we receive your payment (checks and wires must be initiated/sent by you). Please note that you will receive a Paid email once your payment is received. Holding period after cleared payment. Depending on your payment method, we will hold the order once payment is received and cleared. The hold periods by payment method are listed in checkout and in your confirmation email. Paper checks take the longest and are held up to five business days after payment clears. Shipping method and transit time. UPS 3-Day Air is the fastest and most reliable method of shipping. These are usually delivered in 1-3 business days once in transit. USPS is less consistent in both transit time and tracking accuracy.
Orders are shipped in inconspicuous packaging via either USPS, UPS or FedEx.* All shipments are fully insured. Our shipping policy, which is based on order size, can be viewed here. *UPS 3-Day Air excludes Alaska, Hawaii, PO Boxes, UPS Store, and APO addresses. No Will Call pickups permitted. Saturday service not included.
We only ship to U.S. addresses (including P.O. Boxes and APO addresses). We do not ship to U.S. territories.
We do not ship to US territories. Due to special requirements set by the postal systems, we are unable to ship outside of U.S. states.
Yes! When products are shipped via the United States Postal Service, we can ship to a P.O. Box. Please note that insurance on shipments to P.O. Boxes ends as soon as the package shows delivered.
We can ship to such stores including UPS Stores, various mail and packing stores, freight forwarders, etc. However, these are private businesses not owned by UPS, USPS, etc. Therefore, our shipping insurance does not cover missing packages or items sent to these locations if the tracking shows delivered.
London Coin fully insures all its shipments. Should anything happen while your package is in transit to you, it will be covered by our insurance policy subject to the conditions set forth in this Section 13 of our Terms and Conditions. Please read this section of the Terms and Conditions carefully. If we determine the package is lost or damaged, we file a claim. We reserve the right to re-ship your items or refund your money at our discretion.
We recommend you refuse any shipment that appears to be damaged or tampered with as the shipping insurance ends once signed for and/or delivered. When refused, the package(s) will return to London Coin for inspection. If you have taken possession of a damaged or tampered package, please save all packaging and contact London Coin within 48 hours for further instructions. Failure to notify us of damage or tampering within 48 hours from signature or delivery date may impact our ability to cover your claim.
PRODUCTS
London Coin sells bullion in the form of coins, bars and rounds. Coins tend to carry a higher premium, as they are legal tender produced by government mints. Rounds often have a lower premium because they are generally produced by private mints and are not considered currency. Bars also tend to have a low premium and are usually produced by private mints.
“Junk silver” refers to any silver product containing 35%-90% silver (i.e., pre-1965 U.S. dimes, quarters, and half-dollars).
We recommend diversifying your investments across gold, silver, copper, and more. We sell a variety of sizes to accommodate any budget.
Precious metals are always weighed in troy ounces. When dealing with those metals, “troy ounce” and “ounce” are interchangeable. Non-precious metals (e.g., copper) are weighed in regular ounces. A troy ounce weighs approximately 31.104 grams, while a regular, or “avoirdupois,” ounce weighs approximately 28 grams. A kilo bar of silver weighs 32.15 troy ounces, whereas a kilo bar of copper weighs 35.27 ounces.
American Gold Eagles are 91.67% gold. To make the coin more durable, the other 8.33% is composed of silver and copper. When considering the weight of American Gold Eagles, one must account for the additional alloys. The 1 oz American Gold Eagle is composed of one troy ounce (approximately 31.1 grams) of gold. The silver and copper add approximately 2.8 grams, bringing the total weight of the 1 oz American Gold Eagle Coin to approximately 33.9 grams.
Minting processes vary from mint to mint. Some molds may have a smaller diameter with a larger thickness, whereas others may have a larger diameter but a smaller thickness. You can view the dimensions for each of our products on the Specifications tab of the product page.
GRADES
MS: Mint State – This grade indicates that the coin is in superior condition. It is often used by grading companies and ranges from MS60-MS70.
BU: Brilliant Uncirculated – This refers to coins that have never been in circulation and have very minimal wear. These are also known as “Mint State” or “Uncirculated.”
AU: Almost Uncirculated – This refers to coins with slight wear and circulation, as well as 95% of their original design present.
XF: Extra Fine – This grade indicates that the coin only has light wear. 90% of the design will be intact and the scratches and flaws will only be on the coin’s highest points.
VF: Very Fine – This grade indicates up to 25% of the original design is smoothed.
Fine: Fine – This grade indicates major signs of wear, with as much as half the design smoothed.
VG: Very Good – This grade indicates significant signs of wear throughout the coin.
G: Good – This grade indicates up to 90% of the original design is smoothed. A coin with this grade will be heavily worn.
Cull: A cull coin is in extremely bad condition and can be considered a non-collectible.
A “proof” is a coin that has a mirror-like finish as a result of a special minting procedure. These coins are typically considered collectibles.
“Certified” coins have been graded and authenticated by the PCGS (Professional Coin Grading Service) or the NGC (Numismatic Guaranty Corporation). These coins are given serial numbers for verification and placed in plastic slabs. Certified coins are graded on a scale of 1-70, 70 being a coin in perfect condition.
“FS” stands for “First Strike.” First Strike is the designation the Professional Coin Grading Service (PCGS) gives to coins they or a PCGS-approved depository receive within the first thirty (30) days of the coin’s release date.
“ER” stands for “Early Release.” Early Release is the designation the Numismatic Guaranty Corporation (NGC) gives to coins they or an NGC-approved depository receive within the first thirty (30) days of the coin’s release date.
TERMINOLOGY
Bid/Ask Price— The spot price is determined by futures contracts. As the name suggests, these are contracts for delivery at a point in the future. However, when you purchase from us or another dealer, you do not want your item in several months, you want it as soon as possible. Therefore, we must determine a price for the current moment. This is done by taking the price set by the futures market and performing a time value of money calculation also known as an EFP (Exchange for Physical). There is no agreed-upon way to perform the time value of money calculation. Each company performs its own calculation based on their cost of money and other factors.
“Random year” means the coin you purchase will be from a year of our choice.
Precious metals are always weighed in troy ounces. When dealing with those metals, “troy ounce” and “ounce” are interchangeable. Non-precious metals (e.g., copper) are weighed in regular ounces. A troy ounce weighs approximately 31.104 grams, while a regular, or “avoirdupois,” ounce weighs approximately 28 grams. A kilo bar of silver weighs 32.15 troy ounces, whereas a kilo bar of copper weighs 35.27 ounces.
A precious metals “refinery” reduces, or “refines,” raw materials and/or scrap metals down to their purest state.
“Purity” refers to the percentage of metal within the bullion.
“Premiums” refer to the fixed dollar amount over spot price on a product. Premiums cover the cost to manufacture, the wholesale and retail markup, shipping, and any other costs associated with the production of the product. Premiums vary by product and change over time.
The “obverse” refers to the front side of a coin. The “reverse” refers to the back side.
A “mint” is where bullion is produced. Government mints produce the country’s currency. Private mints produce bullion rounds, bars, bullets, and medallions.
The “mintage” refers to the amount of coins produced in a given year and/or from a particular series.
The “FV” is the legal currency value of the coin as assigned by the mint.
An “assay” is a test that determines a metal’s composition, type, and purity. When an assay is included with a product, there will be an insert similar to cardstock confirming the metal composition, type, and purity, along with the assayers information.
Team
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Contact Us
Contacts
Phone: 949.251.1366
Email: info@londoncoin.com
Address: 4533 Mac Arthur Blvd., Suite D, Newport Beach, CA
Monday, Friday: 10am-4pm to walk-ins (Evaluations done by appointment only)
Tuesday - Thursday: Appointment Only
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GENERAL
Team
Newsletter Signup
Contact Us
Contacts
Phone: 949.251.1366
Email: info@londoncoin.com
Address: 4533 Mac Arthur Blvd., Suite D, Newport Beach, CA
Monday, Friday: 10am-4pm to walk-ins (Evaluations done by appointment only)
Tuesday - Thursday: Appointment Only
Categories
- Uncategorized2 products
- Antiquities6 products
- Antiquities - Ancient Americas1 product
- Antiquities - Ancient Greece1 product
- Antiquities - Midde East1 product
- Antiquities - Roman Empire2 products
- Middle East2 products
- Coins - Ancient coins19 products
- Ancient Coins6 products
- Primitive Money3 products
- United States Coins3 products
- World Coins6 products
- Ethnographic6 products
- Ethnographic - Asia2 products
- Ethnographic- Africa4 products
- Natural History19 products
- Natural History - Fossils4 products
- Natural History - Impactites2 products
- Natural History - Meteorites5 products
- Natural History - Minerals8 products
- Precious metals20 products
- Shipwreck10 products
- Shipwreck - Concepcion2 products
- Shipwreck - Hoi An Hoard2 products
- Shipwreck - Hollandia1 product
- Shipwreck - Misc Shipwreck2 products
- Shipwreck - Tek Sing3 products
- Shipwreck - Wreck Artifacts2 products
- Shipwreck- Wreck Coins3 products